Tag Archives: Internet

The Internet’s Completely Over

No more Internet

The Internet's Completely Over!
Potential Safety Hazard!

I’m not one of those types to make bold wide-sweeping predictions and I try my best not to use absolutes in my day to day conversations. To put it plainly the world can be an unpredictable place and you should never say never. But something has come up and I think I’m safe in offering my prediction.

“The Internet’s completely over.” No wait, that’s not my prediction. It’s Prince’s. My prediction is, it’s not! I would go so far as to almost personally guarantee the Internet is not over. I can imagine the scare this has put into most people. So please, rest assured the Internet is not going anywhere anytime soon. You can continue to conduct your personal and business lives through our very active virtual land.

Prince also informs us: “Anyway, all these computers and digital gadgets are no good. They just fill your head with numbers and that can’t be good for you.” Again, please don’t panic. I’m almost completely sure Prince somehow confused the Internet with the Matrix. I’m speculating here, but that would definitely explain why he thinks we’re somehow being inundated with numbers.

The quotes come from an interview Prince did with the U.K.’s ‘Daily Mirror’. In his first newspaper interview in 10 years Prince masterfully shows us he’s somehow lost his Sign ‘o the Times.

The Search for Quality Information

Is it possible? Is it truly, really real and possible?

In case you haven’t already heard there is a very interesting and exciting ‘computational knowledge engine’ website on the Internet. The site is Wolfram|Alpha which launched May 15th of 2009. They have a lofty goal in mind.  To paraphrase, they mean to deliver any and all computable data and information to the masses.

Although some have touted Wolfram|Alpha as the next big search engine I believe it is exactly what they market it as: a computational knowledge engine. A computational knowledge engine is much different than a search engine.  A search engine grabs reams of existing pages and dumps them to a search result while the other computes specific information for the final result. To better understand in part what the computational knowledge engine does we can see some examples from the current search engines. To name a few, the calculator, mapping, distances, and language definitions.

What excites me about Wolfram|Alpha is the potential for high quality information. Wolfram|Alpha will gather good information from trusted sources, systematically compute it and only then provide you with the results. Our current crop of search engines typically grab mass amounts of pages or data from any and every source that may or may not have valid information.

What excites me is Wolfram|Alpha’s focus on starting with solid data and information. This helps resolve the problems that often occur with the current crop of search engines. The existing lack of quality control by current engines can be summarized perfectly with a term used in the IT world known as GIGO: Garbage In, Garbage Out. Wolfram|Alpha’s focus on good information in will translate to less time sorting through garbage results from bad sources. The assurance of quality results will save me a lot of stress, frustration and cut down my Aspirin expenses.

See Wolfram|Alpha computational knowledge engine in action at http://www.wolframalpha.com/

Examples of what it can do: http://www.wolframalpha.com/examples/

Technology-less Personal-less Job Recruitment

(Question 1) Does technology kill the creativity of recruiters?

(Question 2) Are head hunting human resourcers becoming lazy due to the Internet?

(Question 3) Is the Internet and technology destroying common courtesy?

(Bonus Question) Can we stop our world’s downward de-humanizing spiral encouraged by the Internet and technology? Is there any hope?

As finding an additional form of stable and enjoyable work is my focus as of late, I expect there to be further articles on this topic. So stay tuned or run away because here we go.

As mentioned, I am looking for additional paying gigs. A few potentials have lead me to read, “Finding Keepers : The Monster Guide to Hiring and Holding the World’s Best Employees”. I admit, I am only 36 pages into it but recent experiences and thoughts generated from this book have me questioning the whole human resources world. This article will touch on the aforementioned questions.

  1. The employment industry (is this what we would refer to it as?) and recruitment systems seem to be lacking in creativity due to technology and the Internet. Now, before I get lambasted, the fact is many businesses and industries have this same problem. For recruiting it seems to me they are using new transport systems for old and possibly out-dated methodologies. I like to refer to this as the ‘Build it and they will come’ syndrome. They also seem to be dropping the personal touch which in my opinion shows more about a person than a creative resume or CV.

    For example, where it once was the norm to place jobs in print (newspapers) it seems Craigslist is now that current workhorse. Where there was a quick resume drop off there is now email. Where there was once word of mouth… well I guess there’s still that.

    My point is that the Net and technology should allow for some interesting recruiting and screening practices. I may be missing something, but where are the ‘Meet and Greet 2008 in IRC’ or ‘Four hours with <insert company and name> on video chat’ or ‘Play our online Manhunt Talent Game’ or ‘Join our Virtual Tour on Second Life”. At the very least, why are companies not asking for a Video Resume/CV?

    These are off-the-cuff ideas. There are many possibilities with our current technology yet the same old practices are applied to such a powerful medium.

  2. I will say, I do believe there are many more applicants for jobs than their used to be. It is just too simple to throw your hat into the ring with an email as opposed to mailing it, dropping it off in person or what-have-you. This may be a large factor in what is quickly becoming the standard ‘no phone calls’, ’email only’ and lack of business name or address in ads.

    With that said, shouldn’t the current technology help handle many more applications? Shouldn’t it open hiring staff or agents more time for the personal touch or possibly a little more two way communication?

  3. This leads us to common courtesy. This is a no brainer. The fact is email and the Net and the concept that “it’s just business” all have negative effects on common courtesy.

    What I find mind boggling is the lack of even the most simple form mail stating your resume/application has been received. This problem, in my opinion, also crosses over into the laziness point.

    How difficult is it to create a email template stating the position is filled, that you don’t meet or that you exceed their requirements? This is down right unbelievable and should send a message to potential employees about the company practices and priorities.

There are some companies who are considerate and personable when it comes to hiring. They are proactive and have creative ideas. This is a generalized article based on some of my experiences and by no means is meant to attack or insult any one or multiple entities.

I saw a statistic on the news (sorry, no reference) that soft skills were narrowly the number one priority for companies and that this was an increasing requirement. Current pre-screening methods really aren’t considering this. A resume is not an indicator of a person’s soft skills. First off, a resume is spun a specific way and there is no telling who created or helped tune it.

Additional considerations for the recruiter or HR representative, as stated in ‘Finding Keepers’, and what I believe is general knowledge at this point is that people are increasingly more informed and considerate about their jobs. The fact is you have to sell someone on working for you. There has been a slow shift from where the employee was happy to have a job to where the employer is happy to have a productive worker. There is more to keeping an employee than money and the threat of job loss. There are human factors to consider and it should start with hiring practices and considerations, from the ground up.

I will leave the bonus question for you to answer. Any comments or enlightenment would be appreciated. Expect some further articles on hiring an ego and the forgotten art of training and ‘growing’ your most important resource, people.

Go Daddy, Whoa Daddy!

I got surprised today! Shocked too! The source? Go Daddy.

The surprise: A nice, polite email telling me how much my auto-renewed domains cost. Not such a good surprise. I prefer gifts with some kind of value, be it monetary, physical, emotional, you know, good stuff. Directed to me of course, not other people.

Yes, it is my fault for not being diligent and luckily it wasn’t too serious. Three domains renewed all with private registration. It wouldn’t have been too bad if I hadn’t just renewed two domains the other night for $2 less per domain. So I was looking at a $6 dollar slap on the hand with a $27 dollar chaser for good measure (the 3 private registrations).

Thoroughly surprised and appalled at such an affront I was out for blood and so I called Go Daddy and I did it quick. Quick and aggressive. I punched those numbers on my phone with determination and a steel heart.

The Shock: After listening to the automated message routing me to who knows where (no shock) I end up talking to Moses in billing. Moses I say! Further, I understand him! This guy is speaking a language I know and he’s doing it better than I am.

Without crying I tell this Moses guy I was just billed for 3 auto-renewals with privacy options and I want it canceled. To add to the shock, Moses is nice and friendly. He tells me my options without even a hint at how I’m a dumb <something> for letting it happen. No preaching at all. He just tells me I can delete the order but the domains would be available for anyone to take.

This Moses guy is way too professional for me. I explain to my friend Moses that I renewed two domains for cheaper just the other day. Unfazed and again without any hint of me being stupid for letting this happen he explains he can’t drop the price after the fact. But we do figure out we can cancel the privacy options and get a refund for that.

Now, I’m pretty certain I could have worked it a bit and had the privacy dropped with a refund and redo the transaction with a discount but Moses was working his magic on me. I figured I’d eat the difference, it served me right. So we agree on this and Moses transfers me to support. Yes, the dreaded transfer.

Take a wild guess what happens next? Next thing you know, I’m talking to Linda. She must be related to Moses because she’s all nice and friendly and I understand her! Me and Linda strike up a great convo after I give her my account number, tell her my name and give her a password.

I’d say she wasn’t exactly sure what I was trying to get across with the cancellation of the privacy option. Either that or she wasn’t sure of the process. Even so, without missing a beat she gets things going. She’s on the ball and arranges it with the supervisor, sets it up and passes to me… and I fumble.

Seems I have to cancel the privacy on domainsbyproxy.com before they can process the refund and like I have any idea what my ID or password is. She helps me a bit by telling me its the same password as my Go Daddy account but a different ID. After that she waits patiently while I don’t find my account info. After fumbling around for a couple of minutes and feeling like a dolt, I ask if I can call back. She’s agreeable and tells me it’s ready and there’s a note in the file, I just need to cancel and let them know.

Things are really rolling now. I find my account details post-haste and do my part like a professional. I get the job done and call back. Now, obviously you know and expect what happens next?

I get in touch with John. John too is part of the same family, he’s all nice and friendly. I tell him once what the deal is and like it’s nothing to him he asks me for a couple minutes to get the job done. So, bing bang boom, with less than two minutes of silence John gets back to me and apologizes for the delay. He tells me it’s done and asks if there’s anything else he can do for me.

Well, shiver-me-timbers, who said customer service was dead? It’s alive and well at Go Daddy! I’m not sure what they’re feeding their support staff but I like it. Considering Go Daddy is well known as a low-cost option for a variety of web services I was not expecting such a pleasant experience. I can’t recall the last time I had such an easy exchange with any kind of support.

So, as much as I hate to push the ‘big-boys’ if this one experience is any indication of what Go Daddy is providing I’m in. I’m in enough to at least pay $2 more per domain!

A couple closing notes:

– Go Daddy can be found at: http://www.godaddy.com/
– Unfortunately their 24/7 support line is not a 1-800 number.
– Fortunately the wait times were quite acceptable. My initial wait time was estimated at 4 minutes, I would say they answered in under 3 mins. When transferred to support another wait estimation of 4 minutes and again I was talking live in under 3. My second call was estimated at 6 minutes and I’d say it was under 4 mins.
– They have a nice option of being on hold with or without music.

Technical Skill Semantics.

This entry is going to be a bit rough on me. As someone who dislikes technobabble with excessive terminology and classification this entry is going against my grain.

You see, I’ve been looking for some casual contract type of work and find myself a bit uncertain as to how to rate or grade my skills.

Using some of the terms found in ads I wonder, am I a Ninja? Is a Ninja better than an Expert? Obviously a Guru is much more skilled and knowledgeable than an Expert. It takes years and strict training to become a Guru and I know I’m not that in any technical abilities.

So, should I consider myself a Star? I would sure like it if everyone called me Star. Better yet, Super Star! I assure you I am not a Rock Star and I don’t know what that has to do with web skills let alone what a Wizard does.

One thing I am certain – I’m not is a Fiery Dancing Faerie Master! OK, I admit I just made that one up.

It could be my age as I’m now deep into my thirties. I’m pretty good at understanding terms such as ‘basic knowledge’, ‘good’, ‘understanding’ and ‘excellent’. I do start to waver a bit with the semi-obscure or relative terms such as ‘intermediate’, ‘advanced’, ‘experience with’, and ‘expert’.

I further admit to finding it confusing when someone is advertising a ‘Junior’ position with a list of 10 or more different major skills. Another speed bump for me is ‘expert’. There is no way we have millions of experts and all willing to work for $10 to $15 an hour according to the ads. An expert to me is someone who has mastered their chosen profession, who lives and breaths it, someone who can school a teacher.

So my point as you may be wondering is that we need a good Technical Skill Rating system to gauge proficiency. You know, like the standard trade skill apprentice, journeyman and master. Something of that like. Is there something out there I, and most companies, don’t know about?

So back to my search where I can at least feel safe in understanding what ‘Local’ means.